My Collection Manager Is too Nicey-Nicey

Dear Crabby, I’ve been enjoying your column and now find myself writing to you for help. Our staff collector was trained to be very polite, understanding, and to be reasonably, “accommodating” to our customers, as many of them have been with us for decades. I would...

The CMI Spirit – Cheryl Carliss

As we are delighted to spotlight Cheryl Carliss for our August newsletter, please read through her short interview which conveys her passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you into the collection profession? How...