Don’t get hung up on!

Hi Everyone, From time to time I receive a claim in which the creditor has forewarned me that the debtor hung up on them. Subsequently, when I called the debtor, they told us that the creditor was saying this and that and they needed to abruptly end the call. Although...

CMI’s Credit & Collection Crossword Puzzle

Whether you’re an industry veteran or just starting out, we know readers like you want to be challenged! Please take a few minutes and give our CMI Credit & Collections Crossword Puzzle a good old college try. We know you’ll enjoy testing your credit and...

The CMI Spirit – Vaughn Williams

As we are delighted to spotlight Vaughn Williams for our March newsletter, please read through his interview, which conveys his passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1:...