by Nancy Seiverd | Nov 12, 2019 | Feature Article
It’s so nice to have customers you feel are good as gold. They’re the ones who’ve been with you for years — maybe even generations. They order on a regular basis, in large amounts, and always pay on time. They’ve contributed to your company’s long-term success and...
by Nancy Seiverd | Nov 12, 2019 | Hector the Collector
Hi Everyone! You may not know this about me but I’m generally the type of person who loves a good joke and enjoys gently teasing people. I especially try to cheer people up in the office when they’re feeling a little blue by making a funny face (you have to see it to...
by Nancy Seiverd | Nov 12, 2019 | Uncategorized
In which country or kingdom was the concept of debits and credits formally established? China India England Persia Venice Egypt Answer: Both India and Venice The concept of debits and credits as a financial transaction classification system was first used and...
by Nancy Seiverd | Oct 8, 2019 | Feature Article
From time to time a few of our clients will find themselves without a credit manager and have reached out to CMI for assistance in finding a replacement. This request is not an easy one since by virtue of its products, services, size, number of employees, and the...
by Nancy Seiverd | Oct 8, 2019 | Dear Crabby
Dear Crabby, I can’t believe I’m actually writing to you but glad you’re there to give me some badly needed advice. Our company is on the east coast and about one year ago we sent a claim for $25K to a collection attorney on the west coast, nearby the debtor. From the...
by Nancy Seiverd | Oct 8, 2019 | Uncategorized
As recognized by the United Nations, there are currently 180 currencies across the world. Among all these currencies, how many countries do you think call their currency the “dollar?” 8 20 32 44 51 Answer: 20 The “Dollar” (symbol: $) is the name of...
by Nancy Seiverd | Sep 10, 2019 | Feature Article
For many companies, deductions continue to be a serious problem that are costly, cause confusion, and impact customer relationships. Usually the reasons for deductions fall into one of the following categories: 1) Pricing errors between the invoice and the purchase...
by Nancy Seiverd | Sep 10, 2019 | Hector the Collector
Hi Everyone! I absolutely adore that song, “I Love Paris,” written by Cole Porter and published in 1953. As the “City of Lights”, this song embodies the romance and grandeur of Paris that has captured the imagination of millions around the world. Now,...
by Nancy Seiverd | Sep 10, 2019 | Uncategorized
Among all of the well-known credit cards today, which one was the first to be introduced as a dining and entertainment credit card? American Express Mastercard Discover Visa JCB Diners Answer: Diners According to historian Jonathan Kenoyer, the concept of...
by Nancy Seiverd | Sep 10, 2019 | Employee Spotlight
CMI is delighted to spotlight Adam Carliss for our September newsletter. Please read through his interview which conveys his passion for CMI, the collection business, and his zest for life. Q-1: What was the initial opportunity that brought you to CMI and into this...
by Nancy Seiverd | Aug 13, 2019 | Feature Article
Unless you’re a company that is extremely cash rich or can turn on the credit line spigot with your bank just by clearing your throat, most companies from time to time will have a crimp in their cash flow. For some companies, this is a short and temporary...
by Nancy Seiverd | Aug 13, 2019 | Dear Crabby
Dear Crabby, I’ve been the person in charge of credit at my company (over 200 employees) for the past two years, and I’m the third credit professional in the last eight years to have this position. I found out that the turnover was rather high (they left on their own)...
by Nancy Seiverd | Aug 13, 2019 | Uncategorized
In terms of developing a credit scoring model, which benchmarking approach do you think would work best? Process benchmarking Financial benchmarking Functional benchmarking Best-in-class benchmarking Operational benchmarking Before we give you our answer, let’s take a...
by Nancy Seiverd | Jul 15, 2019 | Feature Article
As originally published in the Credit Research Foundation 2Q 2019 CRF News. Have you ever thought about from where the concept of benchmarking originated? Like most people, I never really gave it much thought. But interestingly, way back in the days before mass...
by Nancy Seiverd | Jul 15, 2019 | Hector the Collector
Hi Everyone! One of the most exciting sports I enjoy watching is beach volleyball. It’s not just the extreme difficulty of running and moving around so quickly on the sand that boggles the mind, but it’s seeing how two players work together with such agility and...
by Nancy Seiverd | Jul 15, 2019 | Uncategorized
Which financial ratios should credit professionals rely on the most? a) Profitability ratios b) Liquidity ratios c) Management Efficiency ratios d) Leverage ratios e) Valuation & Growth ratios There really is no right answer. In my view, it’s wide and various as...
by Nancy Seiverd | Jun 19, 2019 | Feature Article
In the Wild West days of collections, collectors went out to the customer’s location to “persuade” them to make good on their payment obligations. Unfortunately, the term “persuade” didn’t always have the best of meanings and other terms, such as “intimidate and...
by Nancy Seiverd | Jun 19, 2019 | Dear Crabby
Dear Crabby, I work at a mid-size company of about 150 employees and I’m part of a team of four collectors. I’ve been working at my company for over fifteen years and I have the title, Senior Collector. Over the past few months I’ve noticed that I’m getting more...
by Nancy Seiverd | Jun 19, 2019 | Uncategorized
Since many readers where both pleasantly surprised and challenged from our last crossword puzzle, please enjoy exercising your credit and collection mind....
by Nancy Seiverd | May 16, 2019 | Feature Article
If every company manufactured and delivered their products and services perfectly all the time, the courts would be a very quiet and boring place to work. The reality however is that commercial disputes come in all flavors, colors, shapes, and sizes in which the sheer...
by Nancy Seiverd | May 14, 2019 | Hector the Collector
Hi Everyone! As collectors, we’ve often been trained to overcome the objections with replies and sound bites that quickly neutralize the reasons why someone can’t or won’t pay. However, there are times that we need to step back and explain “what happened” in...
by Nancy Seiverd | May 14, 2019 | Uncategorized
How many different kinds of bank letters of credit are there? • 3 • 4 • 5 • 6 • More than 6 Answer: More than 6 A letter of credit (LC), also known as a documentary credit, bankers commercial credit, or letter of undertaking (LoU), is a payment...
by Nancy Seiverd | Apr 17, 2019 | Feature Article
As many of you already know, the last step in the collection process on a commercial delinquency is the filing of a suit against the debtor, especially when the balance due is large and there remains some viability of collecting. Although every effort is taken...
by Nancy Seiverd | Apr 17, 2019 | Dear Crabby
Dear Crabby, I’m the accounting manager at a small wholesaler and like many small companies, we have just a handful of clients. Although there’s the general formula that 20% of your clients make up 80% of your sales, in our case we have one client that makes up 80% of...
by Nancy Seiverd | Apr 17, 2019 | Uncategorized
This is a hard one but take a stab at it. How many countries have declared bankruptcy over the past 200 years? • 15 • 35 • 68 • 83 • 111 Answer: A total of 83 countries, including the world’s biggest economies such as the U.S., Germany, Japan, and...
by Nancy Seiverd | Mar 18, 2019 | Feature Article
With all of my years in the credit and collection field, I have probably spoken to thousands of debtors of every kind. Without question, it has been a tremendously valuable lesson in understanding the psychology behind the payment of money. From this life-long...
by Nancy Seiverd | Mar 18, 2019 | Hector the Collector
Hi Everyone, From time to time I receive a claim in which the creditor has forewarned me that the debtor hung up on them. Subsequently, when I called the debtor, they told us that the creditor was saying this and that and they needed to abruptly end the call. Although...
by Nancy Seiverd | Mar 18, 2019 | Uncategorized
Whether you’re an industry veteran or just starting out, we know readers like you want to be challenged! Please take a few minutes and give our CMI Credit & Collections Crossword Puzzle a good old college try. We know you’ll enjoy testing your credit and...
by Nancy Seiverd | Mar 18, 2019 | Employee Spotlight
As we are delighted to spotlight Vaughn Williams for our March newsletter, please read through his interview, which conveys his passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1:...
by Nancy Seiverd | Feb 18, 2019 | Feature Article
Like Ernie is discussing with Bert, including interest on past due accounts is not always an easy idea to implement. As a case in point, not too long ago our office received a claim for $85,000 for the sale of electrical supply products. In reviewing the statement of...
by Nancy Seiverd | Feb 18, 2019 | Dear Crabby
Our company is a small business with about thirty employees and I have been there about five years as the person in charge of collections. After I arrived, I inherited a long time customer who always had a very up and down payment record with us. Although he would pay...
by Nancy Seiverd | Feb 18, 2019 | Uncategorized
In which ancient kingdom or empire were the concepts of accounting first developed? Egypt Greece Mesopotamia Phoenicia Babylon Answer: Mesopotamia and Babylon Accounting records dating back more than 7,000 years have been found in Mesopotamia showing lists...
by Nancy Seiverd | Jan 14, 2019 | Feature Article
As we enter this New Year, I’d like to share some thoughts with you on the importance of improving and strengthening the credit application process. Information – In many companies, even prior to any sales proposals and contracts, the credit application is the...
by Nancy Seiverd | Jan 14, 2019 | Hector the Collector
Hi Everyone, It’s Hector the Collector and now that the New Year has begun, it’s also a time for me to set some HOPES for this year. I use the word “HOPES” because every year when I proclaim my “resolutions,” I just get too overwhelmed trying to make them a...
by Nancy Seiverd | Jan 14, 2019 | Uncategorized
In which country, principality or city was the first stock exchange established? China Venice Belgium London Constantinople Answer: Technically Belgium but credit will also be given for choosing Venice. Please read below. When people think of stock markets, images...
by Nancy Seiverd | Nov 7, 2018 | Feature Article
One of my passions is sharing some of our collection stories with our readers as a way of imparting advice or knowledge that I feel can be of help. This story goes back a year or so when we received a claim from a new client against a customer with whom they had only...
by Nancy Seiverd | Nov 7, 2018 | Dear Crabby, Uncategorized
Dear Crabby, I meant to reach out to you much sooner as I’ve got a customer (very small business, 2-3 employees) who rambles on and on with a new excuse each time I call them to make their payment. For example, four months ago the problem was due to severe cash flow...
by Nancy Seiverd | Nov 7, 2018 | Uncategorized
Which group of people developed the first cheques? The Romans The Vikings The Knights Templar The Merchants of Venice The Founding Fathers Answer: The Romans The ancient Romans are believed to have used an early form of cheques known as praescriptiones in the 1st...
by Nancy Seiverd | Oct 16, 2018 | Feature Article
As credit professionals we are always on the lookout for ideas that will improve our credit goals. Surprisingly, those ideas may come from unlikely places. It’s not very often that we think of the intersection between marketing and credit. In fact, we usually see the...
by Nancy Seiverd | Oct 16, 2018 | Hector the Collector
Hi Everyone, It’s Hector the Collector and as always, I enjoy sharing my collection ideas with you. As I was recently asked about how far collectors should go in getting involved in a debtor’s personal struggles, let me take a moment to share my thoughts on this...
by Nancy Seiverd | Oct 16, 2018 | Employee Spotlight
As we are delighted to spotlight Eric Allen for our October newsletter, please read through his interview which conveys his passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1:...
by Nancy Seiverd | Oct 16, 2018 | Uncategorized
Which country was the first to use paper as money? a) England b) India c) Spain d) China e) None of the above The answer is (d). The first bank notes were printed on paper nearly 1,400 years ago in China, during the Tang Dynasty. At first they were used for exchanges...
by Nancy Seiverd | Sep 18, 2018 | Feature Article
In our busy world of trying to get new customers and hold on to the currents ones, every company strives to attain three sales and credit goals: to maximize sales safely to maximize cash flow to minimize credit risk, past due accounts and bad debts When these three...
by Nancy Seiverd | Sep 18, 2018 | Dear Crabby
Dear Crabby, I’ve been reading your column for some time now and as the accountant at my company who is also managing some of the credit and collection functions, I finally decided to put pen to paper and seek your advice. My company is in the service business,...
by Nancy Seiverd | Aug 14, 2018 | Feature Article
I received a call recently from the accounting manager at one of our smaller clients who asked me about what I thought the credit authorization levels within her company should be. I responded that the credit authorization level depends on many factors. Even if I...
by Nancy Seiverd | Aug 14, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and I hope you’re having a great summer. Here at CMI, we’re having a great time too but it’s not all arts and crafts, fishing, and singing around campfires. Instead, we’ve taken advantage of the summer time by boning up on...
by Nancy Seiverd | May 9, 2018 | Feature Article
How I loved the scene from the musical Cabaret with Liza Minelli and Joel Gray when they sung and danced to the song, Money Makes the World Go Round. With the catchy lyrics and foot tapping melody, I feel the song definitely resonates with my profession. Recently, one...
by Nancy Seiverd | May 9, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and I hope that as part of your spring cleaning, you’re sweeping out winter’s past due receivables and handing them over to your collection partner. For most businesses, once a claim is placed, the next time they may want to hear...
by Nancy Seiverd | Apr 11, 2018 | Employee Spotlight
As we are delighted to spotlight Desiree Shelley for our April newsletter, please read through her interview which conveys her passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1: At my...
by Nancy Seiverd | Apr 11, 2018 | Dear Crabby
Dear Crabby, I’m at my wits end and I need to vent! To make a long story short, as the credit and collection manager at our mid-sized home interior decorating company, I’ve got dozens of past due accounts where the customer wants to pay but is holding back until we...
