by Nancy Seiverd | Jul 14, 2021 | Feature Article
For many credit professionals, LinkedIn and Facebook may not be usually viewed as sources of important credit risk management information. When it comes to LinkedIn, it is often perceived as being mostly about finding new clients, a new job, or prospective employees....
by Nancy Seiverd | Jul 14, 2021 | Hector the Collector
Hi Everyone! Although most people are having fun in the warm weather, I heard from one colleague about how the excessive heat and the lack of air conditioning at their office resulted in exacerbating an already difficult collection situation. Let me recant the...
by Nancy Seiverd | Jul 14, 2021 | Uncategorized
How often do you use statistics to analyze your work?Never - not even sure what they areOn occasion - just the basic measurements Sometimes - we find them useful for improving our operationAlways - they help us immensely in understanding all aspects of our business...
by Nancy Seiverd | Jun 8, 2021 | Feature Article
A colleague of mine who is a credit professional at a mid-sized beverage wholesale distribution company was recently asking me for some advice about requesting a raise from his employer. He felt that since his job duties were considerably increased during the...
by Nancy Seiverd | Jun 8, 2021 | Dear Crabby
Dear Crabby, I have an interesting scenario to share with you. A month ago, I received a new credit application with an unusual looking company name. At first blush, the company looked good as I began the credit risk evaluation. This new customer was requesting...
by Nancy Seiverd | Jun 8, 2021 | Uncategorized
At what point should Sales get involved in a collection situation?Never - as they usually give in to unfounded excusesAs necessary - when you as the credit/collection professional are trying to resolve a dispute against the product or serviceFrequently - as we work in...
by Nancy Seiverd | May 4, 2021 | Feature Article
When a debtor has his funds in a bank account at an institution to which they owe money, for example on a working capital loan, that institution may have the right under state law to seize any funds from the debtor’s checking account, money market, or other...
by Nancy Seiverd | May 4, 2021 | Hector the Collector
Hello Everyone! I hope all is well and that your businesses are turning around. Like you, I’ve been watching many of the economic indicators and with the unemployment rate trending downward, I suppose one can start to feel encouraged that we are slowly...
by Nancy Seiverd | May 4, 2021 | Uncategorized
Does it help or hurt one’s credit career when being assigned to a different position within the company? Very helpfulSomewhat helpfulNot helpful at allPossibly detrimentalChoose I’ve been hearing from some credit professionals informing me they have been assigned to...
by Nancy Seiverd | Apr 6, 2021 | Feature Article
Over the years when we receive claims, I’m always delighted to see a signed credit application attached and completely filled out. As we know full well, the credit application is the initial contractual document by which the terms and conditions are established. It...
by Nancy Seiverd | Apr 6, 2021 | Dear Crabby
Dear Crabby, I’m glad there’s someone like you to talk to right now because I have a touchy problem at work and I’m not sure how to manage this delicately. First, a little background. We’re a small business of about thirty employees with a long history in our...
by Nancy Seiverd | Apr 6, 2021 | Uncategorized
What's the most important thing for you when doing your credit & collection job?Collecting a large outstanding account.Helping sales to get the new client.Making sure you stay motivated.Keeping a tight lid on past due accounts.Working with past due accounts...
by Nancy Seiverd | Mar 9, 2021 | Feature Article
One of the most difficult parts of being a global credit manager is that trying to find an overseas collection agency or law firm can be daunting. The biggest question that often comes to mind is, “Can this entity be trusted.” Unfortunately, there are many unsavory...
by Nancy Seiverd | Mar 9, 2021 | Hector the Collector
Hi Everyone! Normally, March and April are kind of quiet collection months. If a lot of snow has fallen up north and the weather has been nice down south, most businesses, especially seasonal ones, have managed to do fairly well. Unfortunately, this year we’ve been...
by Nancy Seiverd | Mar 9, 2021 | Uncategorized
What’s the range of the average salary for a credit risk manager in the U.S.? $60K – $80K$80K – $100K$100K – $120KOver $120K According to the website, Salary.com, the average Credit Risk Manager salary in the United States...
by Nancy Seiverd | Feb 8, 2021 | Feature Article
I periodically speak to credit and collection professionals who are heading towards retirement and wondering, “What do I do now with my life?” For starters, the longer we credit professionals work in our field, the deeper and more diverse our expertise...
by Nancy Seiverd | Feb 8, 2021 | Uncategorized
How valuable would it be to serve on the Committee of Unsecured Creditors? ExtremelySomewhat Not so muchNot at all With bankruptcy filings up by more than 25% during this past year, and surely with many more to come in the near future, an increasing number...
by Nancy Seiverd | Feb 8, 2021 | Dear Crabby
Dear Crabby, Like many companies, ours has also had to let people go during these tough times, and several departments are now running on a skeleton crew. Up until around mid-summer of last year, I was carrying out credit functions and some high dollar collection...
by Nancy Seiverd | Jan 11, 2021 | Feature Article
I received a call in early December from a client who wanted my feedback on a new sales terms arrangement they were discussing with one of their customers for this new year. Our client is a mid-sized manufacturer of a unique plastic...
by Nancy Seiverd | Jan 11, 2021 | Hector the Collector
Hi Everyone! It’s Hector and I hope you had a nice New Year holiday. No question that last year turned out to be “annus horribilis,” but I hope you’re raring to tackle all the challenges and achieve many great things throughout this coming year. Over the past few...
by Nancy Seiverd | Jan 11, 2021 | Uncategorized
How valuable is an MBA these days? ExtremelySomewhat Not so muchNot at all I read an interesting article recently on whether or not a Master’s in Business degree is really as lucrative or as educational as it used to be. Certainly, there’s always great...
by Nancy Seiverd | Dec 15, 2020 | Feature Article
Happy Holidays From...
by Nancy Seiverd | Nov 10, 2020 | Feature Article
One of the things I enjoy doing is sharing the challenges that some of our clients are experiencing. By learning from their issues is how we continue to be a work in progress, avoid the same mistakes, and improve on the performance of our credit risk management...
by Nancy Seiverd | Nov 10, 2020 | Dear Crabby
Dear Crabby, I’ve been reading your column now for the past few years and as a credit & collection professional at a small distribution company, I’ve always found your advice to be spot on. That said, I never thought I’d actually be writing to you. Recently...
by Nancy Seiverd | Nov 10, 2020 | Uncategorized
In 2019, what was the average per capital consumption of turkey in the U.S.? 5.5 pounds11.2 pounds16.1 pounds7.8 pounds21.3 pounds Today’s consumer recognizes turkey’s nutritional value and enjoys turkey year-round – not just during the holidays. The turkey...
by Nancy Seiverd | Oct 13, 2020 | Feature Article
Last year after I wrote the article, What I Look for in Choosing a New Credit Manager, I have continued to receive inquiries from credit professionals asking for my thoughts, especially in this economy, about changing jobs. Bearing in mind that I’m not...
by Nancy Seiverd | Oct 13, 2020 | Hector the Collector
HI Everyone! It’s Hector and I’m always pleased to hear from credit professionals out there. I’m glad that many of you are adjusting to your new home offices and that your work is continuing to move along. Regretfully, I’ve also been hearing from some of you who...
by Nancy Seiverd | Oct 13, 2020 | Uncategorized
Which financial ratio is the most important to you in analyzing financial statements? Working Capital RatioQuick Ratio Gross Margin PercentageProfit Margin PercentageInventory Turnover Rate We credit professionals are finding that in these tough times it...
by Nancy Seiverd | Sep 9, 2020 | Feature Article
I received a call the other day from the president of one of our clients to get my thoughts from a credit and collection perspective on what to do with a shipment that their customer put on hold. Our client, a specialty plastics film manufacturer, received an order...
by Nancy Seiverd | Sep 9, 2020 | Dear Crabby
Dear Crabby, I’ve been reading your column for a long time and I can’t believe I’m actually writing to you. But here I am and I’ve got a big problem. As the credit and collection manager for a small wholesale distributor (there are only six of us at the company), it...
by Nancy Seiverd | Sep 9, 2020 | Uncategorized
How much can a company save per year when letting an employee work from home? $3,000$6,500$7,500$9,000$11,000 According to current data compiled and published by the marketing firm, Review42, $11,000 is how much companies can save annually for each employee that...
by Nancy Seiverd | Aug 11, 2020 | Feature Article
As most of you have already noticed, bankruptcies are on a dramatic rise. According to the American Bankruptcy Institute, it’s estimated that in 2020 there will be about 7,300 total commercial filings. This is a 30% increase over 2019, in which there were 5,519...
by Nancy Seiverd | Aug 11, 2020 | Hector the Collector
Hi Everyone! It’s Hector and I’ve been hearing from a few of you regarding what to do with onsite visits to your customers during this pandemic. During our pre-pandemic days, from time to time when a commercial customer became delinquent, the sales or...
by Nancy Seiverd | Aug 11, 2020 | Uncategorized
Are Americans’ Credit Card Balances: • Increasing • Decreasing • Staying about the same According to current data from the Federal Reserve) revolving credit debt has declined for the third month in a row. Specifically, revolving credit debt dropped to $995 billion in...
by Nancy Seiverd | Jul 14, 2020 | Feature Article
Not to sound cliché, but extraordinary times call for extraordinary measures. With the economy struggling, and even customers that we thought were “built to last” experiencing tight budgets and cash flow problems, we never know who the next serious past due account...
by Nancy Seiverd | Jul 14, 2020 | Dear Crabby
Dear Crabby, I’m the accounting and credit manager at a mid-sized shipping company and over the past few months, almost all the staff are working from home. In view of keeping safe and well, working remotely has been both a blessing and a curse. I have three teenage...
by Nancy Seiverd | Jul 14, 2020 | Uncategorized
Which sectors are on target to surge during this pandemic? Light Consumer ManufacturingHeavy Equipment ManufacturingAgricultureGamblingRetail Alcohol Beverage To say the COVID-19 pandemic and its ensuing lockdown have caused a considerable hole in the world’s...
by Nancy Seiverd | Jun 9, 2020 | Feature Article
Like many of you, I’m taking several deep breaths as the business community carefully moves forward from a self-imposed 2-3 month hibernation. Stepping out carefully to adhere to the working normal, we are grateful for still being able to fully support our clients for...
by Nancy Seiverd | Jun 9, 2020 | Hector the Collector
Hi Everyone! It’s Hector and I believe many of you are working at companies that are starting to reopen after a few months of being either partially or fully closed. I’ve been hearing from several credit and collection managers who have begun calling customers and...
by Nancy Seiverd | Jun 9, 2020 | Uncategorized
Off the top of your head, how much do you think the U.S. National Debt is? $6 trillion$10 trillion$15 trillion$19 trillion$26 trillion Answer: As of May 2020, the National Debt reached a whopping $25.75 trillion! Given that the national debt has...
by Nancy Seiverd | May 12, 2020 | Feature Article
In these trying and emotional times, when our lives have been horribly disrupted by health and financial challenges, we still need to get up every day and do things to retain some semblance of normalcy. Some of what we do may be new and refreshing, and other...
by Nancy Seiverd | May 12, 2020 | Dear Crabby
Dear Crabby, As the credit manager at a small tools manufacturing and distribution company of 50 employees, we’ve been closed since April 1st and it looks like we’re going to be closed for the rest of May. Fortunately, during this time our company has continued to pay...
by Nancy Seiverd | May 12, 2020 | Uncategorized
How long will it take for the U.S. economy to recover from the Corona virus shutdown? 6 months1 year2 years5 yearsAnyone’s guess If you ask 100 economists when the U.S. economy will recover, you may very well get 100 opinions. With unemployment numbers...
by Nancy Seiverd | Apr 7, 2020 | Feature Article
Dear Clients, Colleagues, and Friends,Without question, whether it’s customers or suppliers, everyone is concerned about their business and how other businesses may affect them. With the latter in mind, I am pleased to inform you that as your collection...
by Nancy Seiverd | Mar 18, 2020 | Feature Article
For the month of March 2020, I was planning on sending out our regular newsletter but in view of the Coronavirus pandemic, I thought it would be more appropriate to address this issue with some thoughts and ideas for your consideration. The first thing I...
by Nancy Seiverd | Feb 11, 2020 | Feature Article
As a credit risk management professional, I’m often requested by clients to share my thoughts on various credit risk management issues. One topic that recently came up was whether the company should centralize each global credit operation into one very large hub in...
by Nancy Seiverd | Feb 11, 2020 | Hector the Collector
Hi Everyone, One of the things that I’ve been hearing about recently is the difficulty in trying to communicate effectively with a debtor who is experiencing a dire family or employee issue. Specifically, it’s not your usual “so when will payment be forthcoming and...
by Nancy Seiverd | Feb 11, 2020 | Uncategorized
When was the first bankruptcy law recorded? 512 AD China 1313 Venice 1542 England 1789 France 1800 U.S Answer: 1542 England In England, the first official law concerning bankruptcy was passed in 1542 under Henry VIII. At that time, a bankrupt individual was considered...
by Nancy Seiverd | Jan 7, 2020 | Feature Article
As tax season is now upon us, there’s often the opportunity for accounting firms to take on new business clients. Without question, it’s always nice whenever a new client knocks on the door and there’s the hope that a small initial tax return can gradually evolve into...
by Nancy Seiverd | Jan 7, 2020 | Dear Crabby
Dear Crabby, Another year has passed by quickly and I’m looking towards this new year with hope and promise. As the credit and collection manager at a small company, my work is always very busy, which I generally love. I especially feel good when I can support...
