My Debtor Speaks Gobble Gobble!

Dear Crabby, I meant to reach out to you much sooner as I’ve got a customer (very small business, 2-3 employees) who rambles on and on with a new excuse each time I call them to make their payment. For example, four months ago the problem was due to severe cash flow...

Our Company is Discount Central

Dear Crabby, I’ve been reading your column for some time now and as the accountant at my company who is also managing some of the credit and collection functions, I finally decided to put pen to paper and seek your advice. My company is in the service business,...

It’s Not My Fault

Dear Crabby, I’m at my wits end and I need to vent! To make a long story short, as the credit and collection manager at our mid-sized home interior decorating company, I’ve got dozens of past due accounts where the customer wants to pay but is holding back until we...

My Debtor Remembers Me on Valentines Day

Dear Crabby, I’m the credit and collection manager at my company and I have a customer who ended up owing us several tens of thousands of dollars. Since this customer had been with us for a couple of decades, our president agreed to let him pay off the receivable over...

My Collection Manager Is too Nicey-Nicey

Dear Crabby, I’ve been enjoying your column and now find myself writing to you for help. Our staff collector was trained to be very polite, understanding, and to be reasonably, “accommodating” to our customers, as many of them have been with us for decades. I would...

Need to know the truth!

Dear Crabby, I’m at my wits end. I have a customer who has gone through good and bad times over the years (decades) and our president continues to do business with him no matter how bad the bad times get. My problem is that one of those bad times has produced...

I Completely Messed up on a Collection Call

Dear Crabby, This is embarrassing but I completely messed up on a collection call. Here’s what happened. I had been calling one of our regularly delinquent, but long term, customers for the past three months and dealing with several broken promises. Then last week...