When a Team Member Goes Off Course

Hi Everyone!  Hope you all had a wonderful summer and took some badly needed vacations. I was informed from one collector, Ms. A, at a mid-size stationery company, about a very interesting summer vacation planned by one of her team members, Mr. B. Here’s what...

Why Did the Chicken Cross the Road?

Hi Everyone! You may not know this about me but I’m generally the type of person who loves a good joke and enjoys gently teasing people. I especially try to cheer people up in the office when they’re feeling a little blue by making a funny face (you have to see it to...

Don’t get hung up on!

Hi Everyone, From time to time I receive a claim in which the creditor has forewarned me that the debtor hung up on them. Subsequently, when I called the debtor, they told us that the creditor was saying this and that and they needed to abruptly end the call. Although...

My 10 HOPES for the New Year!

Hi Everyone, It’s Hector the Collector and now that the New Year has begun, it’s also a time for me to set some HOPES for this year. I use the word “HOPES” because every year when I proclaim my “resolutions,” I just get too overwhelmed trying to make them a...

Walking the Thin Line of Sympathy

Hi Everyone, It’s Hector the Collector and as always, I enjoy sharing my collection ideas with you. As I was recently asked about how far collectors should go in getting involved in a debtor’s personal struggles, let me take a moment to share my thoughts on this...