by Nancy Seiverd | Feb 8, 2023 | Hector the Collector
Hi Everyone, It’s Hector here and as always, I greatly enjoy reading your emails. One email that really caught my eye was from a collector who works at a national office supply goods chain detailing the problem he is experiencing with the office set up and...
by Nancy Seiverd | Oct 4, 2022 | Hector the Collector
Hi Everyone! It’s Hector and I’m always pleased to receive your emails inquiring about collection ideas and issues. Over the past few months, I’ve been hearing from some of you regarding the use of automated pre-recorded collection voice messages to past due...
by Nancy Seiverd | Aug 9, 2022 | Hector the Collector
Hi Everyone! It’s Hector and as always, I’m delighted to hear from many of you regarding your credit and collection issues. One idea I would like to talk about is the correlation between the size of a company and the role of the credit professional. In most...
by Nancy Seiverd | Jun 6, 2022 | Hector the Collector
Hi Everyone, It’s Hector here and I hope all is well. Always a pleasure when I hear from many of you with your thoughts, ideas, and even complaints about life in the credit and collection lane. We credit professionals often end up trying to please everyone, but...
by Nancy Seiverd | Apr 11, 2022 | Hector the Collector
Hi Everyone!It’s Hector and hope Spring has arrived in your area. As always, I appreciate hearing from you regarding your credit and collection issues and challenges, from which we can all benefit. I heard from one senior credit manager who has a full-time...
by Nancy Seiverd | Feb 7, 2022 | Hector the Collector
Hi Everyone! It’s Hector and as always, I greatly appreciate hearing from you. Recently, as Valentine’s Day is coming up, readers have been letting me know about how company romances in the collection department are having an impact on collection performance. Before I...
by Nancy Seiverd | Nov 9, 2021 | Hector the Collector
Hi Everyone! It’s Hector and over the past couple of months I’ve been hearing from you regarding more than the usual share of short pays on your invoices. Let me take a moment to recap the Short Pay problem and offer some solutions. Short Pays, Short...
by Nancy Seiverd | Sep 8, 2021 | Hector the Collector
Hi Everyone! Hope you all had a wonderful summer and took some badly needed vacations. I was informed from one collector, Ms. A, at a mid-size stationery company, about a very interesting summer vacation planned by one of her team members, Mr. B. Here’s what...
by Nancy Seiverd | Jul 14, 2021 | Hector the Collector
Hi Everyone! Although most people are having fun in the warm weather, I heard from one colleague about how the excessive heat and the lack of air conditioning at their office resulted in exacerbating an already difficult collection situation. Let me recant the...
by Nancy Seiverd | May 4, 2021 | Hector the Collector
Hello Everyone! I hope all is well and that your businesses are turning around. Like you, I’ve been watching many of the economic indicators and with the unemployment rate trending downward, I suppose one can start to feel encouraged that we are slowly...
by Nancy Seiverd | Mar 9, 2021 | Hector the Collector
Hi Everyone! Normally, March and April are kind of quiet collection months. If a lot of snow has fallen up north and the weather has been nice down south, most businesses, especially seasonal ones, have managed to do fairly well. Unfortunately, this year we’ve been...
by Nancy Seiverd | Jan 11, 2021 | Hector the Collector
Hi Everyone! It’s Hector and I hope you had a nice New Year holiday. No question that last year turned out to be “annus horribilis,” but I hope you’re raring to tackle all the challenges and achieve many great things throughout this coming year. Over the past few...
by Nancy Seiverd | Oct 13, 2020 | Hector the Collector
HI Everyone! It’s Hector and I’m always pleased to hear from credit professionals out there. I’m glad that many of you are adjusting to your new home offices and that your work is continuing to move along. Regretfully, I’ve also been hearing from some of you who...
by Nancy Seiverd | Aug 11, 2020 | Hector the Collector
Hi Everyone! It’s Hector and I’ve been hearing from a few of you regarding what to do with onsite visits to your customers during this pandemic. During our pre-pandemic days, from time to time when a commercial customer became delinquent, the sales or...
by Nancy Seiverd | Jun 9, 2020 | Hector the Collector
Hi Everyone! It’s Hector and I believe many of you are working at companies that are starting to reopen after a few months of being either partially or fully closed. I’ve been hearing from several credit and collection managers who have begun calling customers and...
by Nancy Seiverd | Feb 11, 2020 | Hector the Collector
Hi Everyone, One of the things that I’ve been hearing about recently is the difficulty in trying to communicate effectively with a debtor who is experiencing a dire family or employee issue. Specifically, it’s not your usual “so when will payment be forthcoming and...
by Nancy Seiverd | Nov 12, 2019 | Hector the Collector
Hi Everyone! You may not know this about me but I’m generally the type of person who loves a good joke and enjoys gently teasing people. I especially try to cheer people up in the office when they’re feeling a little blue by making a funny face (you have to see it to...
by Nancy Seiverd | Sep 10, 2019 | Hector the Collector
Hi Everyone! I absolutely adore that song, “I Love Paris,” written by Cole Porter and published in 1953. As the “City of Lights”, this song embodies the romance and grandeur of Paris that has captured the imagination of millions around the world. Now,...
by Nancy Seiverd | Jul 15, 2019 | Hector the Collector
Hi Everyone! One of the most exciting sports I enjoy watching is beach volleyball. It’s not just the extreme difficulty of running and moving around so quickly on the sand that boggles the mind, but it’s seeing how two players work together with such agility and...
by Nancy Seiverd | May 14, 2019 | Hector the Collector
Hi Everyone! As collectors, we’ve often been trained to overcome the objections with replies and sound bites that quickly neutralize the reasons why someone can’t or won’t pay. However, there are times that we need to step back and explain “what happened” in...
