by Nancy Seiverd | Jun 9, 2020 | Hector the Collector
Hi Everyone! It’s Hector and I believe many of you are working at companies that are starting to reopen after a few months of being either partially or fully closed. I’ve been hearing from several credit and collection managers who have begun calling customers and...
by Nancy Seiverd | Feb 11, 2020 | Hector the Collector
Hi Everyone, One of the things that I’ve been hearing about recently is the difficulty in trying to communicate effectively with a debtor who is experiencing a dire family or employee issue. Specifically, it’s not your usual “so when will payment be forthcoming and...
by Nancy Seiverd | Nov 12, 2019 | Hector the Collector
Hi Everyone! You may not know this about me but I’m generally the type of person who loves a good joke and enjoys gently teasing people. I especially try to cheer people up in the office when they’re feeling a little blue by making a funny face (you have to see it to...
by Nancy Seiverd | Sep 10, 2019 | Hector the Collector
Hi Everyone! I absolutely adore that song, “I Love Paris,” written by Cole Porter and published in 1953. As the “City of Lights”, this song embodies the romance and grandeur of Paris that has captured the imagination of millions around the world. Now,...
by Nancy Seiverd | Jul 15, 2019 | Hector the Collector
Hi Everyone! One of the most exciting sports I enjoy watching is beach volleyball. It’s not just the extreme difficulty of running and moving around so quickly on the sand that boggles the mind, but it’s seeing how two players work together with such agility and...
by Nancy Seiverd | May 14, 2019 | Hector the Collector
Hi Everyone! As collectors, we’ve often been trained to overcome the objections with replies and sound bites that quickly neutralize the reasons why someone can’t or won’t pay. However, there are times that we need to step back and explain “what happened” in...
by Nancy Seiverd | Mar 18, 2019 | Hector the Collector
Hi Everyone, From time to time I receive a claim in which the creditor has forewarned me that the debtor hung up on them. Subsequently, when I called the debtor, they told us that the creditor was saying this and that and they needed to abruptly end the call. Although...
by Nancy Seiverd | Jan 14, 2019 | Hector the Collector
Hi Everyone, It’s Hector the Collector and now that the New Year has begun, it’s also a time for me to set some HOPES for this year. I use the word “HOPES” because every year when I proclaim my “resolutions,” I just get too overwhelmed trying to make them a...
by Nancy Seiverd | Oct 16, 2018 | Hector the Collector
Hi Everyone, It’s Hector the Collector and as always, I enjoy sharing my collection ideas with you. As I was recently asked about how far collectors should go in getting involved in a debtor’s personal struggles, let me take a moment to share my thoughts on this...
by Nancy Seiverd | Aug 14, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and I hope you’re having a great summer. Here at CMI, we’re having a great time too but it’s not all arts and crafts, fishing, and singing around campfires. Instead, we’ve taken advantage of the summer time by boning up on...
by Nancy Seiverd | May 9, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and I hope that as part of your spring cleaning, you’re sweeping out winter’s past due receivables and handing them over to your collection partner. For most businesses, once a claim is placed, the next time they may want to hear...
by Nancy Seiverd | Mar 13, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and like myself, I’m sure you’ve been having a very hectic winter season. Last month was particularly busy with our sales team doing a great job getting so many new customers. All of this new business has certainly given us a...
by Nancy Seiverd | Jan 3, 2018 | Hector the Collector
Hi Everyone! It’s Hector the Collector and hope you had a nice New Year holiday. As you know, from the Northwest Rockies, through the Midwest, and over here where I am in the Northeast, ringing in the new year has brought with it some brutally cold arctic weather and...
by Nancy Seiverd | Jul 20, 2017 | Hector the Collector
Hi Everyone, It’s Hector the Collector here and as always, it’s a pleasure to work with you. Just a quick thought that I’d like to run past you. You know how sometimes a debtor may contact you after you’ve given me the claim and I’ve contacted them?...
by Nancy Seiverd | Jun 14, 2017 | Hector the Collector
Hi Everyone, It’s Hector the Collector here and as always, it’s a pleasure to work with you. Just a quick thought that I’d like to run past you. If you could, please kindly include the Customer Credit Application when sending over the claim. As we read...
