CMI is delighted to spotlight Adam Carliss for our September newsletter. Please read through his interview which conveys his passion for CMI, the collection business, and his zest for life.

Q-1: What was the initial opportunity that brought you to CMI and into this industry?

A-1: Marrying Cheryl Seiverd, the CMI president’s daughter, 20 years ago was my initial exposure to the collection industry. Subsequently, after years of prodding, I joined the CMI team in December 2010 as the new business development manager. This position has evolved into becoming the Director of New Client Development & Relationship Management.

Q-2: What is the most gratifying aspect of your job?

A-2: There are two very gratifying aspects to my job. The first is the successful recovery for a client, especially on a highly disputed account. The second is receiving a referral from a client who has proactively recommended CMI’s services based on their highly satisfied experience.

Q-3: What do you find to be the biggest challenge in your day to day work?

A-3: For me, since the word “challenge” has a very positive meaning, I find the challenge of telemarketing for new potential clients is one of the best ways for CMI to get the word out.

Q-4: In what way do you feel CMI Credit Mediators, Inc., stands out in the industry?

A-4: With professionalism and perseverance we continuously aim to be every client’s “Trusteed Business Partner!” We’re both big enough to accommodate large numbers of collection placements and yet small enough to be flexible to address every client’s specific needs.

Q-5: Talk about the most interesting collection file you have ever handled?

A-5: They are ALL Interesting! As every debtor has a story, it’s a skillful process of encouraging and persuading them to fulfill their obligations.

Q-6: What’s the one thing clients can do to help you help them?

A-6: We need two things: (1) As much information to support each claim as possible and (2) placing a claim early enough so that the claim has some level of collectability.

Q-7: So, what do you enjoy doing when you’re not at the office?

A-7: For the past ten years I have been a very proud volunteer for Meals on Wheels of Delaware County, which has included 6-8 years as County Coordinator and President. I’ve also been coaching my son’s baseball teams, Media little League and of course, Babe Ruth! (LOL)

Q-8: If you could be any famous person in history, who would it be?

A-8: Ronald Reagan, he was admirable, charming as an actor, and one of the best Presidents of the US!

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