It’s Hector the Collector here and as always, it’s a pleasure to work with you.
Just a quick thought that I’d like to run past you. You know how sometimes a debtor may contact you after you’ve given me the claim and I’ve contacted them? Perhaps you’ve received an email or call in which they’ll suddenly promise to make their payment to you very shortly.
Although it’s great they are finally responding and showing the will to pay, many times when the debtor starts communicating directly with the creditor after I’ve started my collection efforts, the direct communication between you two will make my job a little more difficult. This is especially true when the debtor fails to make good on his new payment promise, and the underlying reason for contacting you in the first place was probably to try and buy more time.
Could I kindly ask you to direct them back to me? Please see the simple note below as a reference to let the debtor know to communicate directly with me.
Thanks a million for your understanding!
Hector the Collector is a credit and collection advice column by Nancy Seiverd, President, CMI Credit Mediators Inc. Your thoughts and comments (firstname.lastname@example.org) are most welcome!
Subject: Past Due Balance of $ _________
Thanks for your email (or call) regarding your account with the past due balance of $ _________.
As we have already forwarded your account to CMI Credit Mediators Inc. for their assistance, please contact them at (800) 456-3328 and work with them directly to resolve this matter accordingly.
Your cooperation is greatly appreciated.