Serving Up Great Customer Service 

I have to tell you an interesting story that occurred over the holidays. I bought a personal computer last year and to be on the safe side, I decided to sign up for one those 24-hour tech support services. Since I’m a very active nighttime computer user, being able to...

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What do you think?

It’s frustrating when payment agreements are not upheld but it’s also important to recognize that as a company struggles to make good on the obligation, at least a payment agreement usually shows initial good faith. Here are my thoughts about when...

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What do you think?

This is an age-old credit and collection question and one that doesn’t often have a one size fits all answer.  Some creditors might stand by their customer's difficulty and try to help them out in depth because of the long-term relationship,...

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What do you think?

When we hear the term, “statistics,” we might be taken aback a little bit because it conjures up highly sophisticated mathematics — something we’re not always so comfortable with. However, almost every day we come face to face with simple statistics...

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What do you think?

Whether sales should be involved in collections is still one of the most difficult balancing acts around.  As a rule of thumb, salespeople should be aware of their customer’s payment status. Depending on the reason for the past due situation,...

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What do you think?

I’ve been hearing from some credit professionals informing me they have been assigned to take over another department, letting me know who to contact in the future. Depending on the size, product or service, and other factors, a few of the credit...

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When a Family Member Becomes Our Debtor

Dear Crabby, I’m glad there’s someone like you to talk to right now because I have a touchy problem at work and I'm not sure how to manage this delicately. First, a little background. We’re a small business of about thirty employees with a long history in our...

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What do you think? 

The answer to the above choices is probably that there is no one real choice. It depends on many factors that include: Size of the company and the role you playParameters and nature of your job responsibilitiesType and volume of business that the...

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What do you think? 

What’s the range of the average salary for a credit risk manager in the U.S.? $60K - $80K$80K - $100K$100K - $120KOver $120K According to the website, Salary.com, the average Credit Risk Manager salary in the United States is $121,703 as of January 29,...

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Life After Credit & Collections

I periodically speak to credit and collection professionals who are heading towards retirement and wondering, “What do I do now with my life?” For starters, the longer we credit professionals work in our field, the deeper and more diverse our expertise...

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What do you think? 

How valuable would it be to serve on the Committee of Unsecured Creditors? ExtremelySomewhat  Not so muchNot at all With bankruptcy filings up by more than 25% during this past year, and surely with many more to come in the near future, an increasing number...

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