CMI’s Credit & Collection Trivia Quiz

This is a hard one but take a stab at it. How many countries have declared bankruptcy over the past 200 years? •   15 •   35 •   68 •   83 •  111   Answer: A total of 83 countries, including the world's biggest economies such as the U.S., Germany, Japan, and U.K.,...

read more

Don’t get hung up on!

Hi Everyone, From time to time I receive a claim in which the creditor has forewarned me that the debtor hung up on them. Subsequently, when I called the debtor, they told us that the creditor was saying this and that and they needed to abruptly end the call. Although...

read more

I Have a Secret Collection Amore

Our company is a small business with about thirty employees and I have been there about five years as the person in charge of collections. After I arrived, I inherited a long time customer who always had a very up and down payment record with us. Although he would pay...

read more

My 10 HOPES for the New Year!

Hi Everyone, It’s Hector the Collector and now that the New Year has begun, it’s also a time for me to set some HOPES for this year. I use the word “HOPES” because every year when I proclaim my “resolutions," I just get too overwhelmed trying to make them a reality....

read more

CMI’s Credit & Collection Trivia Quiz

In which country, principality or city was the first stock exchange established? China Venice Belgium London Constantinople     Answer: Technically Belgium but credit will also be given for choosing Venice. Please read below. When people think of stock markets, images...

read more

CMI’s Trivia Quiz

Which group of people developed the first cheques? The Romans The Vikings The Knights Templar The Merchants of Venice The Founding Fathers Answer: The Romans   The ancient Romans are believed to have used an early form of cheques known as praescriptiones in the 1st...

read more

The CMI Spirit – Eric Allen

As we are delighted to spotlight Eric Allen for our October newsletter, please read through his interview which conveys his passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1: I've...

read more

CMI’s Trivia Quiz  

Which country was the first to use paper as money? a) England b) India c) Spain d) China e) None of the above The answer is (d). The first bank notes were printed on paper nearly 1,400 years ago in China, during the Tang Dynasty. At first they were used for exchanges...

read more

Our Company is Discount Central

Dear Crabby, I’ve been reading your column for some time now and as the accountant at my company who is also managing some of the credit and collection functions, I finally decided to put pen to paper and seek your advice. My company is in the service business,...

read more

The CMI Spirit – Desiree Shelley

As we are delighted to spotlight Desiree Shelley for our April newsletter, please read through her interview which conveys her passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you to CMI and into this industry? A-1: At my...

read more

It’s Not My Fault

Dear Crabby, I’m at my wits end and I need to vent! To make a long story short, as the credit and collection manager at our mid-sized home interior decorating company, I’ve got dozens of past due accounts where the customer wants to pay but is holding back until we...

read more

The CMI Spirit – Sharon Smith

As we are delighted to spotlight Sharon Smith for our March newsletter, please read through her short interview which conveys her passion for CMI and the collection business. Q-1: How long have you been working at CMI and as the Collection Coordinator? What was the...

read more

My Debtor Remembers Me on Valentines Day

Dear Crabby, I’m the credit and collection manager at my company and I have a customer who ended up owing us several tens of thousands of dollars. Since this customer had been with us for a couple of decades, our president agreed to let him pay off the receivable over...

read more

My Collection Manager Is too Nicey-Nicey

Dear Crabby, I’ve been enjoying your column and now find myself writing to you for help. Our staff collector was trained to be very polite, understanding, and to be reasonably, “accommodating” to our customers, as many of them have been with us for decades. I would...

read more

The CMI Spirit – Cheryl Carliss

As we are delighted to spotlight Cheryl Carliss for our August newsletter, please read through her short interview which conveys her passion for CMI and the collection business. Q-1: What was the initial opportunity that brought you into the collection profession? How...

read more

Excuse Me, Is this the Argument Room?

From time to time we at CMI receive an inquiry from a potential client with a heads up that their conversation with the customer got a little intense. In a recent inquiry, we were informed that after making several prior requests for payment, suddenly during the last...

read more